Cancellation, Rescheduling & Refund Policy
* Please note: cancellation terms may vary depending on the tour. Details are listed on each tour or service page.
Cancellation Policy for Group One-Day Tours
- All one-day tours (except Similan, Sunrise Adventure and Phi Phi Sunrise):
Free cancellation until 19:30 on the day before the tour. After 19:30 — 100% penalty. - Sunrise Adventure & Phi Phi Sunrise:
Free cancellation until 17:00 on the day before the tour. After 17:00 — 100% penalty. - Similan Islands (standard package, departure from Tap Lamu):
Free cancellation until 11:30 on the day before the tour. After 11:30 — 100% penalty.
Rescheduling after 11:30 — 100% penalty.
With a medical certificate — penalty reduced to 1000 THB per adult and 500 THB per child. - Similan Islands (early departure Standard & Comfort+):
Free cancellation until 17:00 on the day before the tour. After 17:00 — 100% penalty.
Rescheduling after 17:00 — 100% penalty.
With a medical certificate — penalty reduced to 1000 THB per adult and 500 THB per child. - Multi-day tours:
Free cancellation until 18:00 on the day before the tour. - Khao Sok + Cheow Lan Lake (overnight tour):
- Booking closes 3 days before the tour at 13:00. After that — cancellation not possible (100% penalty).
- From October 1, 2025: booking closes 7 days before the tour at 13:00 — after this, cancellation is impossible (100% penalty).
- After booking is closed, we do not reserve hotel rooms; the tour can be booked only if rooms are available.
- Cheow Lan Laguna Hotel:
Cancellation is always 100%, regardless of booking or cancellation date.
Medical certificates are not accepted — penalty is always 100%. - No-show on the tour day or cancellation on the tour day — 100% penalty.
- Rescheduling a tour — 50% penalty.
Cancellation Policy for Private Tours
- Land tours:
Free cancellation until 18:00 on the day before the tour. After 18:00 — 100% penalty, rescheduling — 50%. - Sea tours & boat rentals:
Free cancellation up to 24 hours before the tour. After that — 100% penalty, rescheduling — 50%.
Cancellation Due to Illness
- One-day tours (except Similan): no penalty with a medical certificate provided before 16:00 on the tour day.
- Multi-day tours (except Cheow Lan Overnight and Full Moon Party): with a certificate — 50% penalty.
- In case of providing a medical certificate:
- If one person is ill — 100% refund for that person.
- If one person is seriously ill and requires care — 100% refund for the patient and their caretaker.
- If a child is ill — 100% refund for the child and one parent.
- If a parent is ill and the voucher includes 1 adult and 1+ children — 100% refund.
- Medical certificates are not accepted for private tours.
Cancellation Due to Weather Conditions
- Tours may be cancelled due to weather conditions.
- Main factors: wind speed and wave height.
- Weather forecast is checked on Windguru (Phuket): https://www.windguru.cz/310.
- Guaranteed cancellation — wave height above 1.9 m and wind gusts in the red zone.
- If only high waves without strong wind — the decision is made individually.
- Light rain is not a reason to cancel a tour.
